Associate Technical Support Engineer

Company Description
The Global Technical Support team is diverse, creative, fast-growing team! We provide technical support round the clock. Support Centers are located in Canada and the US. We are looking for engineers who have passion for technology, problem solving and eager to help customers. We thrive providing a great customer experience.
Job Description
Responsibilities:
Develop a deep understanding of the company product
Work directly with customers and partners to provide On Prem and Cloud Support
Troubleshoot technical issues and accurately document customer issues
Understand customer systems and configuration, identify problems and recommend solutions
Communicating promptly to customer inquiries through various channels
Manage customers' expectations and experience in a way that results in high customer satisfaction
Qualifications
Qualifications:
Strong logical problem solving abilities, exceptional communication skills, and the ability to work well in a team environment
Prior experience in a customer-facing role required
Experience with Linux or Unix systems required
Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience
Understanding of Java, Python, C++, C or other programming language
Additional Information
All your information will be kept confidential according to EEO guidelines.