Customer Success Lead

ABOUT RABOT

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

ROLE OVERVIEW

- Position: Customer Success Manager

- Location: US Remote

- Experience: 5+ years in Customer Success, Support, or Sales

KEY RESPONSIBILITIES

- Act as the primary point of contact for customers, ensuring their satisfaction and success

- Guide new customers through the onboarding process, ensuring effective product usage

- Identify and execute upsell and cross-sell opportunities that align with customer needs

- Track and manage customer renewals to maintain and grow our customer base

- Gather and analyze customer feedback to improve our services and identify growth opportunities

- Collaborate with sales and product teams to enhance the customer experience

- Willing to travel and participate in system installations.

IDEAL CANDIDATE

- Proven experience in Customer Success, Support, or Sales roles

- Strong communication and relationship-building skills

- Analytical mindset with the ability to identify upsell opportunities

- High emotional intelligence and empathy

- Proficiency with CRM software and willingness to learn new systems

- Passion for technology and interest in the supply chain/fulfillment industry

WHAT WE OFFER

- Competitive salary and performance-based bonuses

- Comprehensive health benefits

- Stock options for long-term growth potential

- Professional development opportunities

- Chance to make a significant impact in a high-growth startup