Front Desk Host & Ecosystem Support Coordinator

Salary: £28,860 per annum Contract: FTE 37.5 hours per week, Monday to Friday, working across two shift patterns of either 7:30am–3:30pm or 9:30am–5:30pm. You will work a combination of both shifts as part of the rota. Diversity We’re an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive environment, where everyone can thrive and be their authentic selves at work. We recognise that the climate crisis intersects with social and inclusion issues, and we’re particularly eager to receive applications from individuals who bring diverse perspectives, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. We also value different experiences and encourage applicants whose backgrounds may not exactly match the criteria in the job description to apply. About The Role The Front Desk Host & Ecosystem Support Coordinator holds an integral position within our workspace team. As the friendly face of our reception, you set the tone for every interaction. You provide a warm welcome, manage enquiries, and ensure our front desk operates smoothly and professionally. In addition to core front-of-house duties, you will support the Membership & Ecosystem Lead with onboarding new members and promoting internal community events. We host frequent events and busy member days — you will be the calm, organised presence who confidently guides members and guests to where they need to be. Your role ensures everyone feels welcomed, supported and connected to our climate tech community. Key responsibilities Front of House & Reception (core focus) Greet and assist members, guests and employees with a warm, professional welcome; Act as the first point of contact for all visitors; Manage phone, inbox and reception communications; Notify members when guests arrive; Organise incoming and outgoing post; Maintain a tidy, organised and welcoming reception area; Monitor meeting room bookings and ensure rooms are reset and presentation ready; Support daily workspace readiness (lights, room checks, air conditioning, general opening procedures). Workspace Operations Support Troubleshoot basic AV and printer issues; Monitor and restock workspace supplies; Track member attendance where required; Escalate facilities and maintenance issues appropriately; Support smooth day-to-day workspace coordination. Membership Onboarding Support Working Closely With The Membership & Ecosystem Lead Prepare welcome packs and onboarding documentation; Coordinate access cards and system setup; Schedule and assist with member inductions; Support desk moves and membership updates; Maintain accurate records in CRM and booking systems Community & Events Support Promote upcoming community events via internal channels; Encourage member engagement and attendance; Support light event logistics and guest signposting; Assist with attendance tracking and feedback collection. We need you to have experience in Experience & Knowledge Previous experience in a front-of-house, hospitality or customer-facing role Excellent communication skills Ability to manage multiple tasks in a fast-paced environment Skills & Attributes Friendly, confident and highly professional Calm and effective during busy periods and events Organised with strong attention to detail Comfortable using booking systems and troubleshooting basic tech Proactive and solution-oriented Flexible, dependable and adaptable You ideally have experience in Experience in a co-working or shared workspace environment Interest in sustainability, climate tech or entrepreneurship Benefits Hours: Full-time, 37.5 hours per week. Monday to Friday, working across two shift patterns of either 7.30am-3.30pm or 9.30am-5.30pm. You will work a combination of both shifts as part of the rota. Remuneration: £28,860 per annum Based: London Workspaces - this is a fully on site role and is not suitable for home or hybrid working. Additional details 25 days Holiday + Bank Hols (prorated for part-time) Monthly Wellness Day (for rest & recharge) Paid Sick Leave + Vitality Health Insurance Scheme Enhanced Pension Scheme Cycle to Work Scheme + Octopus EV Lease Scheme As you grow with us, you can access additional benefits, including enhanced maternity, paternity, and adoption leave & pay (after 2 years’ service). Recruitment process 30 min phone screening interview One stage in person interview with practical task Phone call with Director of Workspaces About Sustainable Ventures We are Europe’s leading growth partner for climate tech. With 2025 seeing our footprint expand to 8 UK city-regions, we are rapidly scaling to drive systemic change across the UK and into Europe. Having already achieved our target of supporting 1,000 startups by 2025, we are now on a mission to build the world’s most impactful climate tech ecosystem by 2030, embedding our proven model to support climate startups from idea to exit. Our impact on the planet’s climate and its natural resources is being felt more acutely and by more people than ever before. It is clear that significant changes must be made to achieve the targets set by the IPCC and reaching Net Zero by 2050 remains the world’s greatest challenge. Since 2011, we have been at the forefront of this fight, bridging the gap between innovative ideas and market-ready solutions by providing integrated access to funding, expert services, and a thriving community of peers and partners.