Ownership & Loyalty Advisor (m/w/d) – Zug

What To Expect Do you want to build a world of amazing abundance? At Tesla that is our mission. We are looking for Ownership & Loyalty Advisor to support our team in Zug. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner. We offer: Career development and further training: At Tesla, you will have the opportunity for personal and professional development through regular performance reviews, targeted training, and professional development opportunities (e.g. high voltage training, management training) Corporate culture: Immerse yourself in our inspiring corporate culture where innovation, teamwork and passion take center stage. Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that are helping to shape the future of the automotive industry and sustainable energy. Benefits and perks: You can expect a competitive salary and benefits package that includes Tesla shares or a Cash Award as well as access to our Corporate Benefits and Tesla’s Employee Assistance Program, 25 days holiday, a 13th monthly salary. Dedicated team and positive working atmosphere: work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energies What You'll Do Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more! Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience What You'll Bring Passion for Tesla's mission and products, and a desire to share this with others Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat) The ability to explain complex topics to customers in simple terms Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines Strong attention to detail and organizational skills Ability to work independently and as part of a team Valid Driver License , Tesla