Treatment Coordinator – Truly Glasgow West

So many amazing things start with a smile. As a Truly Treatment Coordinator, you’ll guide patients to the confident yes that changes everything.
About Truly
Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over locations and a team of 200+ professionals.
Why Join Truly Dental?
Work in a modern, technology-driven clinical environment

Join a supportive team where collaboration and learning matter

Be part of a growing international dental group

Opportunity for long-term career development

Make a real impact on patient experience every day

Get a feel for our team and culture before applying:
🌐 Website
💼 LinkedIn
📸 Instagram
The Role
The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments, always with care and integrity.
Key Responsibilities
Conducting treatment plan consultations with patients post-clinical assessment

Presenting treatment options, fees, and finance plans clearly and ethically

Following up with patients to support their decision-making journey

Tracking conversion metrics and pipeline in CRM

Liaising with the clinical team to refine treatment plans

Supporting the Practice Manager on patient experience initiatives

What We're Looking For
2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred)

Ability to discuss clinical treatments with confidence (training provided)

A sales-driven mindset paired with empathy, ethical conversion is non-negotiable

Comfortable with KPIs, targets, and conversion metrics

CRM and practice management software literacy

Strong English communication

Right to work in Ireland or the UK

Important Details Before Applying
This is a full time role based at our Glasgow West practice, 40 hours per week.

Flexible working pattern with shifts between 8am and 8pm, Monday to Sunday. Flexibility is required to cover clinic opening hours.

Applicants must have the right to work in the country specified in the vacancy.

Ready to join us? Click apply and tell us about yourself.
We review every application and will be in touch within a few business days.