Technical Support Engineer

Your mission
Key Responsibilities:
· Provide technical support to customers via phone, email, chat, or on-site when necessary
· Diagnose and troubleshoot hardware and software issues related to our products
· Coordinate with internal technical and engineering teams to resolve complex problems
· Prepare and maintain support documentation, FAQs, and technical materials in the local market
· Translate technical documents between local language and English as needed
· Maintain a high level of customer satisfaction through professional communication and problem-solving
· Report common issues and customer feedback to the product and R&D teams for improvements Your profile
1. Fluent in the local language; English proficiency is a plus.
2. At least 1 year of experience in technical support, electrical engineering, or a related field.
3. Able to travel locally with a valid driving license.
4. Excellent problem-solving abilities and customer service mindset. Why us?
• Be part of a fast-growing global renewable energy brand.
• Hybrid work flexibility and collaborative team culture.
• Opportunities for career growth and technical training.
• Comprehensive technical training and onboarding.