Customer Experience Lead

W e bring you tomorrow's opportunity, today. Volt is immediately hiring a Customer Experience Lead, in Raleigh, NC or Franklin, TN ! As a Customer Experience Lead, you will : About the Role We are seeking an experienced CX Lead, Digital Customer Experience to drive the execution and optimization of digital customer experience strategy. This role will partner closely with marketing, sales, UX, analytics, and global digital teams to deliver seamless, customer-centric experiences across web, eCommerce, and digital platforms. Key Responsibilities Lead customer experience initiatives across digital channels, ensuring intuitive and engaging customer journeys. Translate CX strategy into actionable projects that improve engagement, conversion, and customer satisfaction. Utilize customer insights, journey mapping, UX best practices, and analytics to identify opportunities and reduce friction. Manage multiple CX projects from planning through execution, ensuring timelines, quality, and business outcomes are achieved. Collaborate with cross-functional teams including UX, content, marketing, product, and global digital teams. Support personalization, conversion rate optimization (CRO), and digital tool enhancements. Monitor performance metrics, provide actionable insights, and support change management and adoption initiatives. Required Qualifications 5-7 years of experience in Customer Experience, UX, Digital Marketing, Digital Operations, CRM, or related fields. Proven experience leading digital or CX initiatives from concept to execution. Strong knowledge of customer journey mapping, customer research, analytics, and digital optimization. Excellent project management and stakeholder management skills. Experience with digital platforms, CMS, CRM, MarTech, analytics, and testing tools. Strong communication, collaboration, and problem-solving abilities. Bachelor’s degree in marketing, Business, or a related field (or equivalent experience). Ideal Candidate Customer-focused and passionate about improving digital experiences. Strong executor who can balance strategy with hands-on delivery. Collaborative team player with experience working in matrixed organizations. Data-driven mindset with a continuous improvement approach. Detail-oriented, organized, and comfortable managing multiple priorities. This is a Full-Time, Contract opportunity. Schedule: Monday- Friday (1st Shift) Location: Raleigh, NC 27560 OR Franklin, TN 37067 Duration: 6+ Months Pay Range: $45–$50 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf