IT Service Desk Specialist

As an IT Service Desk Specialist, you’ll be at the heart of our support team, ensuring clients receive prompt, friendly, and efficient help with their daily IT needs.

Key responsibilities

Basic troubleshooting of hardware (desktops, laptops, printers, peripherals)

Basic software installation, configuration, and support ( resetting Outlook, setting up VPN, etc.)

Familiarity with office productivity suites

Password resets, account unlocks, and basic Active Directory operations

Email configuration and troubleshooting

Network connectivity troubleshooting

Remote desktop support tools

Ticketing systems

Mobile device support

Requirements

Strong communication skills and a customer-first mindset

Basic IT knowledge and troubleshooting ability

Problem-solving skills with attention to detail

Ability to stay calm and helpful in fast-paced situations

Fluent in English

Working hours

Monday to Friday

Working in shifts as part of L1 team covering 24/5

What we offer

Full-time employment

Working from home possibility

Private health insurance

Monthly Gym membership

Access to education and professional improvement

Working with great people in a culture that supports both autonomy and collaboration

Office perks: great location, modern equipment unlimited coffee & tea, fruits, spacious lounge area

Team building activities

We’re looking for motivated people who want to grow, collaborate, and make a real impact. Apply and grow with us.